Support

Q: How do I change the wallpaper on my SpotPhone?
A: It’s quick and easy to change the “wallpaper” (also known as a “dial card”) on your model 500 or 554 SpotPhone!
1. Rotate the dial all the way clockwise until it stops.
2. Spot the hole in the dial, right between the 9 and the 0? Insert a paperclip into the hole, and press gently until you feel a soft click.
3. Continue rotating the dial, and it should come right off.
4. Simply replace the paper insert with new “wallpaper” for a brand new look! We suggest a Dalmatian theme.
5. Line up the last hole in the dial with the “9”, and push it back on. It might take a little wiggling to get it in the right place.
6. Rotate the dial counter-clockwise until you feel a click.
7. Your phone is back in service and ready for more of our legendary Spotty Service!

Q: I’m having a problem with my service!
A: Don’t worry, our support team is here to get you back up and wagging in no time. Simply give us a call or send us an email.

A Dalmatian is sniffing a Nortel BCM400 mounted in a 42U equipment cabinet — One of our Central Office Technicians investigates an outage